One service.
Priced by how much mail it handles.

Customer service is the whole product, so there is one thing to price: how much of your inbox it takes. Pick the band your volume sits in and that is the monthly figure. Hosting, AI usage and maintenance are inside it — there is no second bill.

Solo

Up to 100 mails / month

€79€79/mo

Billed monthly · cancel anytime

Above the band: €0.79 per mail

Get started →

Starter

Up to 250 mails / month

€89€89/mo

Billed monthly · cancel anytime

Above the band: €0.40 per mail

Get started →

Scale

Up to 1,200 mails / month

€349€349/mo

Billed monthly · cancel anytime

Above the band: €0.30 per mail

Get started →

Custom

Above 1,200 mails / month

€349€349/mo

Billed monthly · cancel anytime

Expected volume1,200 / mo
1,20010,000

€349 + €0.30 per mail above 1,200

Get started →

A band is a monthly ceiling on handled mail. Inside it the figure does not move, however busy the month gets — nothing is metered per message.

Everything, in every plan.
The bands differ in volume, not in ability.

The bands differ in volume, overage rate and how quickly you get us on a setup question — not in what the agent can do. A smaller business gets the same agent and a smaller inbox.

Learns your voice from your own mail

Trained on the answers you already sent — not on a manual you have to write.

Sends on its own once trained

A learning period first, autonomous sending when the answers match yours.

Hands anything risky back to you

Refunds above your limit, angry threads, legal questions — to you, with the whole thread attached.

Autonomy per category, you decide

Switch categories to autonomous one by one, at the pace the numbers support.

Every language your customers write in

One agent, all markets — nothing extra to configure per country.

Your own instance, nothing shared

Your mail and the profile it builds live on a server that is yours, not in a pool.

AI usage, hosting and maintenance included

One figure per month. No model bill, no server bill, no repair invoices.

No build fee, no minimum term

Setup is part of the job. The monthly fee starts when the agent does, and you can cancel any month.

Your helpdesk screen

One place to see what was sent, what waits for you, and why the agent decided what it did.

How the money works.
The band, the overage, what’s left out.

Three things decide your bill: the band you pick, what happens above it, and what we deliberately left out.

01 · The band A fixed figure for a volume ceiling

Nothing is metered inside the band. However busy the month gets, the figure does not move. We look at your real volume on the audit call before either of us commits.

02 · Above the band Per mail, at a rate that drops as you grow

Extra mail is charged from the first one over — and the rate always sits just above the effective price inside the band, so moving up is the cheaper choice long before overage becomes a real bill.

  • Solo€0.79 over€0.79 inside · 100 at €79
  • Starter€0.40 over€0.36 inside · 250 at €89
  • Growth€0.35 over€0.30 inside · 600 at €179
  • Scale€0.30 over€0.29 inside · 1,200 at €349
  • Custom€0.30 per mailabove 1,200, on top of €349 · same rate as Scale overage
03 · Not in the price No ticketing platform, no repair invoices

We do not sell a helpdesk suite — your mail stays where it is and the agent sits behind it. If you are comparing figures with one, that difference is most of the gap.

And when a model changes underneath us or a connection breaks, fixing it is upkeep. We do not quote for repairs.

The money questions, answered straight.
No fine print to decode.

Is there a build fee or setup cost?

No. Getting your business into the system — the intake, the brand profile, the read of your own mail history — is work we do before you go live, and it is not a separate invoice. The monthly fee starts when the agent does.

Am I locked into a term?

No minimum term. Monthly plans cancel any month; the annual plan simply trades flexibility for a lower figure. If you leave, your mailbox, your history and the profile the agent built stay yours — they live on your server, not ours.

Do I need my own AI account or API key?

No. That was how this was set up earlier and it put a technical chore in front of a business decision. We carry the model usage; you get one figure per month.

What if my volume is under the smallest band?

Then we say so on the call. If your inbox is small enough that this would not pay for itself, building it for you is not the right advice — and we would rather tell you that than invoice you for it.

What about custom work on top?

Anything beyond the inbox — reporting, orders, stock, whatever eats your hours — is scoped separately on the call, with its own figure agreed up front. The subscription never silently grows.

Everything else — how it learns, what it refuses to automate, who you are dealing with — is on the questions page.

Every week you wait,the competition pulls further ahead.

Seth Desaunois Book your audit call30 minutes

No sales pitch. The person who builds it, running the numbers on your operation.