Up to 100 mails / month
Billed monthly · cancel anytime
Up to 250 mails / month
Billed monthly · cancel anytime
Up to 600 mails / month
Billed monthly · cancel anytime
Up to 1,200 mails / month
Billed monthly · cancel anytime
Above 1,200 mails / month
Billed monthly · 1,200 mails/month · €0.29/mail
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Most of the inbox is answered without you, in the language the customer wrote in. The rest is marked for you.
Every step, start to send, without you touching it.
You set the line. Below it, the agent hands the thread to you instead of guessing.
The queue, the answers and what needs you, on one screen that runs in your own environment.
Customer writes in German, gets German.
Order status, return, invoice.
Your own database, your own machine. Nothing pooled, nothing shared.
Every earlier mail, before it writes a word.
Refunds, angry threads, edge cases: it asks you first.
Every rule you give it, kept for good. You change the rules, it knows immediately.
It learns your policies and your voice, and you can message it like a colleague. It already knows the context.
Nora VermeerIt changed. 30 days for all products, as of September 1.
return-policy-2026.pdf210 KB
Daan KosterWhich return reason came up most this month?
Short answers to what people ask before they sign up.
Complaints, refunds and money questions, anything about health, legal matters or liability, and press. These always go to a person, no matter how often similar replies were approved before.
No. You can cancel whenever you want. It stops at the end of that billing month.
No. Nothing is shared or combined with other customers, and nothing is used to train a model. Every business runs on its own machine with its own configuration.
Edit it or reject it. Every correction is saved to your own business profile, so the same mistake is not made twice. This happens automatically, on your own machine.
No. AI usage is included in your monthly price. There is no separate account to set up or manage.
Only what is needed to install, run and maintain the agent. Always through your own logins, never a shared password.
Those services run on your own accounts, so an outage there is on their side, not ours. DSNS is not liable for outages or errors at third parties you have a contract with: the AI model provider, the connection service, your shop platform, your mail provider or your hosting company.
You get a weekly report: how much it handled, how much went to a person, and what changed since last week.
Or just send a message
No sales pitch. The person who builds it, running the numbers on your operation.